FAQ

How do I modify my reservation?

You can go to your customer area: https://www.vedettesdupontneuf.com/client-account/, by entering your email address, and the file number (the file number is on the Confirmation email), and write a message in this space, we will answer you as soon as possible.

Order cancellation condition

• More than 48 hours from departure day or day of performance : refund 80% from the total amount.
• Between 24 and 48 hours from departure day or day of performance : refund 60% from the total amount.
• Less than 24 hours from departure day or day of performance : no refund.
• D-day of departure or performance, and in case of non attendance of customer before the departure or before the performance : No refund or report
• Warning : no refund or changing date for booking for Special dates : New’s year Eve, Valentine’s day, 14th July ...
• Any cancellation or change requested by the User will lead to a refund, within the manageable time, of the sum paid by the user including deductions mentioned below.
• Any partial or total interruption of performances because of customer responsibility, will not lead to refund or compensation.
• In case of non- availability of seats on the boat chosen or in case of cancellation of a cruise because of VPN for any reason whatsoever and in particular in the cases referred to in Article 8 hereof, the Customer may be admitted on a ship for next available seats but never entitled to reimbursement of the service purchased .

You can go to your customer area: https://www.vedettesdupontneuf.com/client-account/, by entering your email address, and the file number (the file number is on the Confirmation email), and write a message in this space, we will answer you as soon as possible.

How to make a reservation for a Group

You can go to the reservation form, by choosing the formula, the date, the schedule desired, as well as the details of the request. We will respond to you as soon as possible.

How to make a request or a quote for a privatization

You can go to the quote request formby choosing the formula, the date, the schedule desired, as well as the details of the request. We will respond to you as soon as possible.

Is it allowed to bring pets on board ?

Small animals are allowed on a leash or in a basket and subject to available places.

Is it possible to reserve particular seats ?

Placement on board the boats is free according to the order of arrival.

Which modalities of payment are accepted ?

We accept online payments by credit card (visa, mastercad) and directly on site payments by credit card (visa, mastercad) check, cash, culture checks, holiday vouchers.

Is the commentary carried out by audio guide or by a guide?

The guided cruises are all commented by our guides in French and English.

Are there toilets on board ?

Some of our boats are not equipped with toilets. But toilets are available at the port of embarkation.

Is there an access for disabled persons with wheelchairs ?

Access to the boat is difficult for wheelchairs due to the Pont Neuf staircase equivalent to 2 floors.